Upselling indulgent serves - Flipbook - Page 7
TOP 3
UPSELLING TIPS
Successful upselling should be effortless storytelling, not a sales
pitch, with a focus on quality and experience. Check your guest’s
body language to gauge if they’re open to trying something
new (e.g. are they still scanning the menu?). If so, ask what their
preferences are and tailor your suggestions.
TOP SELLING OPPORTUNITIES
1
2
3
At the point of first order
Food and drink pairings
(What flavours complement each other?)
When a customer wants another drink
TOP TIP
Go a step further and remember your guests’ preferences on
a return visit with a CRM system in place to help boost loyalty.
MAKE IT AN EXPERIENCE
Create an experience for your guests. Use unique vessels,
garnishes and create theatre around the serve to make it extra
visual! This not only improves your guest’s experience when they
order the serve, but it also turns heads and intrigues other guests.
